🌍 Shipping Policy

🚚 Global Shipping – Always FREE

At GLOW by HELLEN, we are proud to offer FREE worldwide shipping to over 120 countries.
No hidden costs – the price you see at checkout is the final price you pay.

If your country is not listed during checkout, please contact us via email, WhatsApp, or our contact form – we will be happy to confirm if we can arrange delivery.

⏰ Delivery Times

• Standard delivery: 5–12 business days, depending on your location and carrier.

• Please note: Delivery times may vary due to factors beyond our control, such as:

  • Customs clearance in your country

  • Extreme weather conditions or natural disasters

  • Political events, strikes, or local disruptions

We always provide a tracking link, so you can monitor your order every step of the way.

📦 Large Orders & Bulk Quantities

For large or bulk orders, additional shipping fees may apply after final weight calculation.
If this is the case, we will contact you in advance with all details before your order is shipped.
We recommend contacting us first for a personalized shipping quote if you plan to place a high-volume order.

💖NURU BY HELLEN

Notice: The shipping rates and terms listed below apply exclusively to orders containing Original Hellen Design 💖 products from collections such as NURU BY GLOW (apparel, accessories, and home décor). All these products are made to order, helping us maintain ethical and sustainable practices.

✨ Important Information

• Order Processing Time: Since we custom-make every item, please allow 1–3 business days for the production and processing of your order before shipping.

• Rates and Delivery Time: Below is a summary of our flat rates for delivery to various zones. The prices are final and include packaging.

✨Shipping Policy Addendum 

⚡ Customs and Import Duties

✨ A Note on Customs & Duties: We want you to know: For all international deliveries (outside the country of origin) 🌍, local authorities may charge additional fees such as customs duties, import VAT, or other taxes. These fees are fully the customer's responsibility (payable upon delivery). 💖 We cannot pre-calculate or influence these charges. Thank you for your understanding and your support of conscious shopping!

💬 Questions?

Our customer service team is always ready to help.
You can reach us via:

• • 📧 Email: support@glowbyhellen.com

  • 📱 WhatsApp: +49 176 411 932 80

  • 📝 Contact Form: Available on our website

Return & Refund Policy

At GLOW by HELLEN, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to make the return process smooth and fair.

🔄 Returns

• You have 60 days from the date of delivery to request a return.

• Before sending anything back, you must contact us first at 📧 support@glowbyhellen.com.

• Please provide:
  ✔ Your order number
  ✔ Photos of the item showing it is unused, in perfect condition, and in its original packaging

• Only after approval from our team may the item be shipped back. Returns sent without prior approval will not be accepted.

• The item must be returned to our official address:
  📮 11 Old Bond Street, London W1S 4PN, United Kingdom

💳 Refunds

• Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method.

• Depending on your payment provider, refunds may take several business days to appear in your account.

🔁 Exchanges

• If you receive a damaged or defective product, please contact us immediately with photos.

• You can choose between:
  ✔ A replacement item (if available)
  ✔ A full refund

🚫 Non-Refundable Items

• Gift cards

• Downloadable/digital products

• Items marked as “final sale”

❓ Questions?

Our support team is here to help:
📧 support@glowbyhellen.com

✨ Thank you for shopping with GLOW by HELLEN — where style meets soul. ✨