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🛒 Orders

Below are some of are common questions about orders

Simply choose your favorite item, select size/color (if applicable), and click “Add to Cart.” Proceed to checkout and follow the secure payment steps.

Yes. Once your order is placed, you will automatically receive an email confirmation with your order details.

If you need to make changes (address, item, size, etc.), please contact us as soon as possible before your order is shipped.

🚚 Shipping & Delivery

Below are some common questions about shipping and delivery

Yes. Worldwide shipping is always FREE. We work with trusted global couriers (like USPS, FedEx, UPS, DHL and others) to ensure fast and safe delivery. The carrier is chosen based on your location for the most reliable service.

Orders placed before 2 PM CET are processed the same day. Once shipped, delivery usually takes 5–12 business days, depending on your location. You’ll also receive a tracking link.

Yes. We proudly ship to customers all over the globe.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

🔄 Returns & Exchanges

Below are some common questions about returns and exchanges

Yes. Worldwide shipping is always FREE. We work with trusted global couriers (like USPS, FedEx, UPS, DHL and others) to ensure fast and safe delivery. The carrier is chosen based on your location for the most reliable service.

Orders placed before 6:00 PM CET (9:00 AM Pacific Time) are processed the same day. Once shipped, delivery usually takes 5–12 business days, depending on your location. You’ll also receive a tracking link to follow your order.

Yes. We proudly ship to customers in 120+ countries worldwide, ensuring your order reaches you no matter where you are.

Refunds are processed within 5–10 business days after we receive your returned item.

In the unlikely event this happens, please contact us immediately. We’ll arrange a free replacement or full refund.

💳 Payments

Below are some of are common questions about payments

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more.

🔒 Is my payment secure?

🎀 Products & Care

Below are some of are common questions about payments

Yes, many of our pieces are handcrafted with care by skilled artisans, blending traditional techniques with modern design.

Keep your items away from water, perfumes, and chemicals. Store them in a cool, dry place to preserve their beauty.

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