Return & Refund Policy
At GLOW by HELLEN, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to make the return process smooth and fair.
🔄 Returns
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You have 60 days from the date of delivery to request a return.
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Before sending anything back, you must contact us first at 📧 support@glowbyhellen.com.
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Please provide:
✔ Your order number
✔ Photos of the item showing it is unused, in perfect condition, and in its original packaging
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Only after approval from our team may the item be shipped back. Returns sent without prior approval will not be accepted.
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The item must be returned to our official address:
📮 11 Old Bond Street, London W1S 4PN, United Kingdom
💳 Refunds
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Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method.
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Depending on your payment provider, refunds may take several business days to appear in your account.
🔁 Exchanges
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If you receive a damaged or defective product, please contact us immediately with photos.
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You can choose between:
✔ A replacement item (if available)
✔ A full refund
🚫 Non-Refundable Items
❓ Questions?
Our support team is here to help:
📧 support@glowbyhellen.com
✨ Thank you for shopping with GLOW by HELLEN — where style meets soul. ✨
