🌍 Shipping Policy

🚚 Global Shipping – Always FREE (for non-HELLEN'S ORIGINAL products)

At GLOW by HELLEN, we are proud to offer FREE worldwide shipping to over 120 countries on all products except those in the HELLEN'S ORIGINAL collections.

No hidden costs for these items – the price you see at checkout is the final price you pay.

If your country is not listed during checkout, please contact us via email, WhatsApp, or our contact form – we will be happy to confirm if we can arrange delivery.

⏰ Delivery Times (for FREE Shipping items)

• Standard delivery: 5–12 business days, depending on your location and carrier.

• Please note: Delivery times may vary due to factors beyond our control, such as:

  • Customs clearance in your country

  • Extreme weather conditions or natural disasters

  • Political events, strikes, or local disruptions

    We always provide a tracking link, so you can monitor your order every step of the way.

📦 Large Orders & Bulk Quantities (for FREE Shipping items)

For large or bulk orders of items eligible for free shipping, additional shipping fees may apply after final weight calculation.

If this is the case, we will contact you in advance with all details before your order is shipped.

We recommend contacting us first for a personalized shipping quote if you plan to place a high-volume order.

💖 HELLEN'S ORIGINAL

Notice: The shipping rates and terms listed below apply exclusively to orders containing Original Hellen Design 💖 products from collections such as HELLEN'S ORIGINAL (apparel, accessories, and home décor).

✨ Important Information

• Order Processing Time: Please allow 1–3 business days for the processing of your order before shipping.

• Rates and Delivery Time: Below is a summary of our starting rates for delivery to various zones.

  • Important: All shipping prices listed below are "starting from" prices. The final shipping fee varies for each product and is calculated precisely at checkout based on the total weight of your order and your specific delivery destination/locality.
    

• Europe Zone (EU Starting Rate from $4.59): This zone covers 37 countries, including major destinations like Austria 🇦🇹, France 🇫🇷, Germany 🇩🇪, Italy 🇮🇹, Spain 🇪🇸, and Poland 🇵🇱.

• EFTA Zone (Starting Rate from $9.99): This zone specifically includes Iceland 🇮🇸, Norway 🇳🇴, Liechtenstein 🇱🇮, and Switzerland 🇨🇭.

• Total Delivery Time: Please note that the total time your customer receives the item is the Fulfillment (1–3 Business Days) + Shipping Time listed in the table.

• Express: The US Express Rate requires the customer's phone number at checkout.

• ⚡For other countries or larger product quantities, please write for more information.

⚡ Customs and Import Duties

✨ A Note on Customs & Duties: We want you to know: For all international deliveries (outside the country of origin) 🌍, local authorities may charge additional fees such as customs duties, import VAT, or other taxes. These fees are fully the customer's responsibility (payable upon delivery). 💖 We cannot pre-calculate or influence these charges. Thank you for your understanding and your support of conscious shopping!

💬 Questions?

Our customer service team is always ready to help.
You can reach us via:

• • 📧 Email: support@glowbyhellen.com

  • 📱 WhatsApp: +49 176 411 932 80

  • 📝 Contact Form: Available on our website

Return & Refund Policy

At GLOW by HELLEN, your satisfaction is our utmost priority. We want you to love your purchase. However, if for any reason you are not completely happy, we are here to ensure the return process is smooth, fair, and effortless.

🔄 Our Return Process

We offer a generous 60-day return window from the date of delivery.

To ensure quick processing, please do not send items back without prior notification. You must initiate the return process by contacting our support team first.

How to initiate a return:

1. Email us at 📧 support@glowbyhellen.com before shipping anything back.

2. Please include the following in your email:

   • Your order number.

   • Clear photos of the item showing it is unused, in perfect condition, and intact in its original packaging.

Approval & Shipping:

Only after receiving approval from our team should the item be shipped back. Please note that returns sent without prior approval will not be accepted.

Please send approved returns to our official address:

📮 GLOW by HELLEN Returns 11 Old Bond Street London W1S 4PN United Kingdom

💳 Refunds

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

• If approved: Your refund will be processed, and a credit will automatically be applied to your original payment method.

• Timeline: Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

🔁 Exchanges (Damaged or Defective Items)

We take great care in quality control, but if you receive a damaged or defective product, please accept our apologies.

Contact us immediately at support@glowbyhellen.com with photos of the issue. We will make it right. You can choose between:

• ✔ A replacement item (subject to availability).

• ✔ A full refund.

🚫 Non-Refundable Items

Please note that the following items cannot be returned or refunded:

• Gift cards

• Downloadable/digital products

• Items specifically marked as “final sale”

❓ Need Help?

If you have any questions about our policies, our support team is here to assist you.

📧 Email us: support@glowbyhellen.com

✨ Thank you for shopping with GLOW by HELLEN — where style meets soul. ✨