FAQs
Have a question ? We are here to help.
Is the shipping free?
No, shipping is not free. We use a convenient flat-rate shipping system based on your delivery region, which helps cover the cost of fulfillment and reliable worldwide carrier service.
The shipping price is calculated at checkout based on your delivery address and the items in your cart.
We partner with trusted global carriers such as DPD, DHL, USPS, FedEx, Royal Mail, La Poste, and others, depending on your location and the product, to ensure safe and timely delivery.
For a comprehensive overview of shipping costs by region and estimated delivery times, please review our full policy Shipping Policy.
When will I receive my item?
Estimated Shipping Times for the NURU BY HELLEN Original Collection
Below are the estimated shipping times after your item has been fulfilled (fulfillment time is typically 1–3 business days):
- 🇺🇸 United States: 3–4 business days
- 🇬🇧 United Kingdom: 2–5 business days
- 🇪🇺 Europe (EU General Average): 5–10 business days
- 🇩🇪 Germany, 🇫🇷 France, 🇪🇸 Spain, 🇦🇹 Austria, 🇨🇿 Czechia (and similar countries): (3–7 business days range)
- 🇨🇦 Canada: 6–12 business days
- 🇦🇺🇳🇿 Australia and New Zealand: 7–14 business days
- 🌐 Rest of the World: 10–20 business days
**Note:** The total delivery time is **Fulfillment (1–3 Business Days) + Shipping Time** listed above.
For other countries or larger product quantities, please write for more information.
For a comprehensive overview of our shipping policies, please visit:
Shipping Policy
Can I change or return my item?
Yes, of course. If you’d like to exchange your item for a different style, color, or size, simply contact us so we can reserve the replacement for you. You are always entitled to an exchange or full refund within 60 days after receiving your order, provided the item is unworn and in its original condition.